Method and apparatus for detecting anomalies in communication data
US11971908B2 · kind B2 · utility
1Cited by
190References
10Claims
0Family size
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Key dates
| Filing date | Jun 17, 2022 |
| Grant date | Apr 30, 2024 |
| Priority date | — |
| Expiry date | Jun 17, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/063114
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for determining anomalies in call center communications. Data relating to communications is streamed and processed to obtain baseline probability distributions over various domains of communications. Streams related to subsequent calls are compared to the baselines to determine anomalies.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.