System and method for finding effectiveness of gamification for improving performance of a contact center
US12086825B2 · kind B2 · utility
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18Claims
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Key dates
| Filing date | Apr 29, 2021 |
| Grant date | Sep 10, 2024 |
| Priority date | — |
| Expiry date | Jun 1, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0211
- WIPO fieldFurniture, games
- WIPO sectorOther fields
Abstract
A computer based system and method for measuring effectiveness of a gamification challenge may include: presenting the gamification challenge on a display to an agent; measuring agent engagement with the gamification challenge over time to calculate agent engagement indices over time; measuring agent performance over time to calculate agent performance indices over time; and calculating a correlation between the agent engagement indices and the agent performance indices to obtain the gamification effectiveness.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.