Customer advocacy through a virtual assistant coupled to a contact center
US12190868B2 · kind B2 · utility
0Cited by
1References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 9, 2022 |
| Grant date | Jan 7, 2025 |
| Priority date | — |
| Expiry date | Mar 7, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4936
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.