System and method for contact center fault diagnostics
US12282400B2 · kind B2 · utility
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Key dates
| Filing date | Apr 26, 2024 |
| Grant date | Apr 22, 2025 |
| Priority date | — |
| Expiry date | Apr 26, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/558
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.