Technologies for filtering and querying Trie data structures for generating real-time bot flow visualizations and analytics
US12417219B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Nov 9, 2023 |
| Grant date | Sep 16, 2025 |
| Priority date | — |
| Expiry date | Jan 11, 2044 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/38
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for filtering a Trie data structure for real-time bot flow visualization according to an embodiment includes receiving data associated with the Trie data structure, wherein the Trie data structure includes data for a plurality of contact center bot flows of an organization, and wherein each bot flow of the plurality of contact center bot flows includes at least one event, receiving a user selection associated with filtering the Trie data structure for modified visualization of the Trie data structure, performing a search of the Trie data structure to identify events of the Trie data structure to be deleted, deleting the identified events to generate an updated Trie data structure, updating event attributes of remaining events of the updated Trie data structure in response to deleting the identified events, and providing the updated Trie data structure for real-time bot flow visualization.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.