Patent · US Expired

System for managing a hold queue

US5278898A · kind A · utility

156Cited by
4References
16Claims
0Family size

Assignee

Inventors

Key dates

Filing dateMay 30, 1991
Grant dateJan 11, 1994
Priority date—
Expiry dateMay 30, 2011

Classification

  • Technology area (CPC H)Electricity
  • CPC primaryH04M3/523
  • WIPO fieldTelecommunications
  • WIPO sectorElectrical engineering

Abstract

A system for electronically managing calls in a hold queue wherein the hold queue is prioritized into a number of priority categories according to user selectable priority criteria. As an operator becomes available, the system selectively assigns the calls on hold to an available operator in a sequential manner according to the priority category of the calls and the type of hold queue utilized.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.