Method for allocating agent resources to multiple telephone call campaigns
US5517566A · kind A · utility
Inventors
Key dates
| Filing date | Jun 1, 1994 |
| Grant date | May 14, 1996 |
| Priority date | — |
| Expiry date | Jun 1, 2014 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for allocating resources, such as agents, to multiple tasks such as call campaigns in a telephony system includes establishing at least first and second tasks, each task including a pacing ratio, a task attribute, and at least one group of processes to be executed. The first and second task attributes are assigned to at least one resource which is provided for servicing the first and second group of processes. After the tasks are initiated, the resource having the first and second task attributes is allocated to servicing at least one process from each of the first and second groups of processes. The method also includes computing the balanced condition of each task and if the task is out of balance, reallocating system resources to each task for which the resource maintains a task servicing attribute.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.