Automatic call distributor reporting system and method therefor
US5555297A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | May 18, 1995 |
| Grant date | Sep 10, 1996 |
| Priority date | — |
| Expiry date | May 18, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M11/022
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An automatic call distributor reporting system (100) and method is provided wherein data reports representative of operation of an automatic call distributor (ACD) (102) are transmitted to a remote electronic display device, such as a pager (120) or telephone (126), over a telephone network (118). The ACD (102) collects data relating to its operation in a well known manner and sends the data to a data reporting system which formats the data for proper transmission by the telephone network (118). The data reporting system comprises a data reporting computer (110) for organizing the data into data reports which are designed for each supervisor. Each report with an unique supervisor identification number is then sent to a remote maintenance computer (112). The remote maintenance computer (112) matches the supervisor identification number with a table in a pager database (116) which contains a table for each supervisor. The old data report is erased from the table and the new data report is entered. Each table also contains a telephonic number used to access the pager (120) or telephone (126) of its corresponding supervisor. The remote maintenance computer (112) transmits the data repo…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.