Jeffrey Hodson
17Patents
9h-index
24Co-inventors
72Inventor score
Filing activity: May 18, 1995 → Jul 23, 2015
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7184540B2 | Personality based matching of callers to agents in a communication system | Electricity | 285 | Expired |
| US7369653B2 | Method of delivering enterprise data through a call center | Electricity | 35 | Expired |
| US5555297A | Automatic call distributor reporting system and method therefor | Electricity | 24 | Expired |
| US7197132B2 | Adaptive transaction guidance | Electricity | 23 | Expired |
| US7058578B2 | Media translator for transaction processing system | Physics | 17 | Expired |
| US7151826B2 | Third party coaching for agents in a communication system | Electricity | 16 | Expired |
| US7492888B2 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Electricity | 14 | Expired |
| US7460659B2 | Best practices learning for agents in a communication system | Electricity | 13 | Expired |
| US6931119B2 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Electricity | 13 | Expired |
| US8180043B2 | Method and apparatus for customer key routing | Electricity | 9 | Active |
| US6961419B2 | Contact center data integration with enterprise applications | Electricity | 7 | Expired |
| US5852649A | Alarm notification system and method for a telephone switch | Electricity | 7 | Expired |
| US7668303B2 | Call tracking using SIP presence mechanism | Electricity | 4 | Active |
| US10218841B2 | Microphone monitoring and analytics | Electricity | 0 | Active |
| US10129040B2 | Virtual water cooler discussion sessions | Electricity | 0 | Active |
| US9699121B2 | Instant text message conductor | Electricity | 0 | Active |
| US7324640B2 | Transaction outcome state mapping | Electricity | 0 | Expired |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.