Method for selecting and controlling the automatic dialing of a call record campaign
US5594790A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jun 1, 1994 |
| Grant date | Jan 14, 1997 |
| Priority date | — |
| Expiry date | Jun 1, 2014 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for controlling the flow of a first call record campaign to a second call record campaign, by a telephony system. Wherein after determining that a first call record campaign is not being driven to its maximum capacity and there are no more call records to dial, the system assigns a second campaign attribute to agents having a first campaign attribute. In response, the system initiates processing of the second call record campaign by processing a call record from the second call record campaign. The system detects the completion of additional call records from the first call record campaign and initiates processing of a corresponding number of call records from the second call record campaign, thereby seamlessly transitioning from the ending of the first call record campaign to the beginning of the second call record campaign. The method further includes the steps of establishing and modifying the call record campaigns with call record selection criteria, by sequentially scanning a common database with call record selection criteria, identifying and copying a number of call records meeting the call record selection criteria, and inserting the identified call records into ca…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.