Data display system and method for displaying real-time data relating to an automatic call distributor
US5940494A · kind A · utility
Inventors
Key dates
| Filing date | Jul 12, 1995 |
| Grant date | Aug 17, 1999 |
| Priority date | — |
| Expiry date | Jul 12, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A data display system 200 and method for displaying real-time data in a data display relating to operation of an automatic call distributor 100 is provided. A data presentation interface 202 defines the format of how the data is to be displayed, modifies the data display in response to instructions from a user 212 and presents the data display to the user 212. A data server interface 204 acquires the real-time data from the automatic call distributor 100, updates the data when individual data elements are changed and sends updated data, or specific data elements, to the data presentation interface 202 for display to the user 212. Communications between the data presentation interface 202 and the data server interface 204 are performed via a data link interface 206. The data link interface 206 may support direct communications or real-time data query language communications.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.