Kurt E. Sunderman
9Patents
9h-index
13Co-inventors
58Inventor score
Filing activity: Aug 1, 1994 → Jun 12, 2001
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6424709B1 | Skill-based call routing | Electricity | 389 | Expired |
| US6222919A | Method and system for routing incoming telephone calls to available agents based on agent skills | Electricity | 335 | Expired |
| US6333980A | Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents | Electricity | 155 | Expired |
| US5715306A | Automatic call distribution system with user definable logging and method therefor | Electricity | 66 | Expired |
| US5940494A | Data display system and method for displaying real-time data relating to an automatic call distributor | Electricity | 47 | Expired |
| US6144971A | System for comparing an agent activity with a work schedule | Physics | 39 | Expired |
| US5652791A | System and method for simulating operation of an automatic call distributor | Electricity | 32 | Expired |
| US6084943A | Diagnostic device for a telephone system | Electricity | 19 | Expired |
| US6842515B2 | Multi-site responsibility-based routing | Electricity | 19 | Expired |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.