DPNSS VRU with single channel transfer
US6259770A · kind A · utility
8Cited by
6References
12Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 23, 1997 |
| Grant date | Jul 10, 2001 |
| Priority date | — |
| Expiry date | Oct 23, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/51
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for transferring a call on a call channel of a voice response unit of an automatic call distributor to a call destination. The method includes the steps of transferring a request for placing the call on hold to a switch controller of the automatic call distributor over a signalling channel associated with the call channel and transferring an identifier of the call destination over the call channel to the switch controller. The method further includes the step of connecting the call to the call destination.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.