Rockwell Electronic Commerce
27Patents
0Active
27Granted
34Portfolio score
Filing activity: Oct 23, 1997 → Dec 16, 2002
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6424709B1 | Skill-based call routing | Electricity | 389 | Expired |
| US6289373A | Method of processing E-mail in an automatic call distributor | Electricity | 198 | Expired |
| US6865267B2 | Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set | Electricity | 98 | Expired |
| US6600821B1 | System and method for automatically detecting problematic calls | Electricity | 79 | Expired |
| US6349137B1 | Apparatus and method for providing support software for an agent workstation of an automatic call distributor | Electricity | 59 | Expired |
| US6546097B1 | Automatic call distribution system with signal generator and method | Electricity | 43 | Expired |
| US7369653B2 | Method of delivering enterprise data through a call center | Electricity | 35 | Expired |
| US6625259B1 | Packet telephony gateway for hearing impaired relay services | Electricity | 34 | Expired |
| US7386467B2 | Apparatus and method of maintaining and improving agent performance | Electricity | 23 | Expired |
| US6289083A | Method of identifying a location of a source of an emergency call in a call center environment | Electricity | 21 | Expired |
| US6654458B1 | Administration and control of an automatic call distributor by a remotely located supervisor | Electricity | 21 | Expired |
| US6308154A | Method of natural language communication using a mark-up language | Physics | 19 | Expired |
| US7206400B2 | Method and system for data field reuse | Electricity | 19 | Expired |
| US6744879B1 | Profit-based method of assigning calls in a transaction processing system | Electricity | 17 | Expired |
| US6804668B1 | Natural language agent for monitoring a threaded discussion | Emerging Cross-Sectional Technologies | 16 | Expired |
| US6771764B1 | Schedule based transaction routing | Electricity | 15 | Expired |
| US7460659B2 | Best practices learning for agents in a communication system | Electricity | 13 | Expired |
| US6577727B1 | ACD tier based routing | Electricity | 10 | Expired |
| US6259770A | DPNSS VRU with single channel transfer | Electricity | 8 | Expired |
| US6678266B1 | ACD with packet data based agent interconnect | Electricity | 7 | Expired |
| US7274685B1 | System and method for recording incoming calls on demand in a transaction processing system | Electricity | 6 | Expired |
| US6366665B1 | Remote ACD data base modification via telephone | Electricity | 4 | Expired |
| US6438710B1 | Circuit and method for improving memory integrity in a microprocessor based application | Electricity | 2 | Expired |
| US6870925B2 | Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system | Electricity | 2 | Expired |
| US6510180B1 | Embedded software negotiation of PCM companding format | Electricity | 1 | Expired |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.