Method of processing E-mail in an automatic call distributor
US6289373A · kind A · utility
198Cited by
13References
25Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Aug 24, 1998 |
| Grant date | Sep 11, 2001 |
| Priority date | — |
| Expiry date | Aug 24, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/48
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for processing an E-mail message in an automatic call processor. The method includes the steps of determining a telephone number of a sender of the E-mail message, setting-up a call connection between the automatic call distributor and sender of the E-mail message based upon the determined telephone number and delivering the call connection to an agent of the call distributor.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.