Apparatus and method for providing support software for an agent workstation of an automatic call distributor
US6349137B1 · kind B1 · utility
59Cited by
10References
32Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 5, 1999 |
| Grant date | Feb 19, 2002 |
| Priority date | — |
| Expiry date | Aug 5, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5238
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An agent of an automatic call distribution system which requires a plurality of software applications employs a server which profiles a software applications usage pattern and preloads a set of software applications based upon the profile of most commonly used applications. One or more computer servers sends one or more requesting computers a most likely predicted-to-be selected software application by forming an association from the software usage profile between a first application and a second application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.