Queue-based distinctive ringing in a call center system
US6512825B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 13, 2000 |
| Grant date | Jan 28, 2003 |
| Priority date | — |
| Expiry date | Jul 9, 2021 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/911
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A novel communication distribution system is provided. In one form, an automatic communication distributor manages multiple queues of calls waiting to be handled by agents. When a call is transferred to an agent's workstation, the workstation provides different ringing signals to the agent based on the automatic communication distributor queue from which the call is coming. In another form, a computer-readable medium is encoded with programming instructions that are executable by a processor to differentiate between calls coming from different ACD queues, and to provide different ringing signals to a user based on that differentiation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.