Interactive Intelligence Group, Inc.
🏢 View company profile →43Patents
31Active
43Granted
50Portfolio score
Filing activity: Mar 1, 2000 → Jan 20, 2017 · 5 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6804346B1 | Staged predictive dialing system | Electricity | 309 | Expired |
| US8681950B2 | System and method for fingerprinting datasets | Electricity | 273 | Active |
| US6377975B1 | Methods and systems to distribute client software tasks among a number of servers | Physics | 66 | Expired |
| US6847715B1 | Method and system for informing callers within a queue | Electricity | 62 | Expired |
| US7110523B2 | System and method for distributing and routing calls in a call center | Electricity | 56 | Expired |
| US7363228B2 | Speech recognition system and method | Physics | 51 | Expired |
| US6512825B1 | Queue-based distinctive ringing in a call center system | Emerging Cross-Sectional Technologies | 44 | Expired |
| US6763369B1 | Hierarchical process management in an intelligent call processing system | Electricity | 44 | Expired |
| US6651085B1 | Agent status viewing system and method | Electricity | 43 | Expired |
| US6944272B1 | Method and system for administering multiple messages over a public switched telephone network | Electricity | 33 | Expired |
| US6718032B1 | Read-only in-memory tables for intelligent call processing system | Emerging Cross-Sectional Technologies | 23 | Expired |
| US8427981B2 | System and method for recording and monitoring communications using a media server | Electricity | 23 | Active |
| US7117244B2 | Techniques for load distribution processing for call centers and other processing systems | Physics | 22 | Expired |
| US8199891B2 | System and method for remote screen monitoring | Electricity | 21 | Active |
| US7856095B2 | System and method for providing a baseline for quality metrics in a contact center | Electricity | 21 | Active |
| US9646605B2 | False alarm reduction in speech recognition systems using contextual information | Physics | 10 | Active |
| US9672815B2 | Method and system for real-time keyword spotting for speech analytics | Physics | 7 | Active |
| US9628141B2 | System and method for acoustic echo cancellation | Physics | 6 | Active |
| US6449353B1 | Telecommunication number processing technique for a telephony server | Electricity | 5 | Expired |
| US9906648B2 | Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment | Electricity | 4 | Active |
| US9241067B2 | System and method for self-service callback modification | Electricity | 3 | Active |
| US9525683B2 | Secret supplemental username | Electricity | 3 | Active |
| US9489943B2 | System and method for learning alternate pronunciations for speech recognition | Physics | 2 | Active |
| US9679042B2 | System and method for fingerprinting datasets | Electricity | 2 | Active |
| US9497326B1 | System and method for voicemail acceleration | Electricity | 2 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.