System and method for integrating text messaging to an outbound call system
US6549769B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 29, 1999 |
| Grant date | Apr 15, 2003 |
| Priority date | — |
| Expiry date | Oct 29, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/16
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method of integrating outbound text messaging capabilities to a telephone call center management system, wherein outbound text messages are a secondary means by which a customer can be contacted, the primary means being voice communications between a call center agent and the customer. The system includes a telephone call management system including a dialer for dialing a plurality of contact telephone numbers included in said at least one call record in a call list. Each call record includes a primary customer contact identifier, such as a voice line telephone number and at least one text message destination identifier, which is included as a secondary customer contact identifier. The system also includes a text message processing system, including text message memory for accepting and storing at least one text message for transmission to a text message receiving device and for transmitting the text message upon connection to the text message receiving device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.