Concerto Software, Inc
🏢 View company profile →23Patents
1Active
23Granted
35Portfolio score
Filing activity: Mar 26, 1998 → Sep 24, 2004 · 1 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6778951B1 | Information retrieval method with natural language interface | Emerging Cross-Sectional Technologies | 283 | Expired |
| US6775378B1 | Blended agent contact center | Electricity | 244 | Expired |
| US7068775B1 | System and method for managing a hold queue based on customer information retrieved from a customer database | Electricity | 218 | Expired |
| US7181492B2 | Transfer of an internet chat session between servers | Electricity | 115 | Expired |
| US6539538B1 | Intelligent information routing system and method | Electricity | 90 | Expired |
| US6766012B1 | System and method for allocating agent resources to a telephone call campaign based on agent productivity | Electricity | 80 | Expired |
| US6816880B1 | Browser user inter face for client workstation | Electricity | 76 | Expired |
| US6707906B1 | Outbound calling system in a contact center | Emerging Cross-Sectional Technologies | 55 | Expired |
| US6480601B1 | Voice and data transfer from outbound dialing to inbound ACD queue | Electricity | 52 | Expired |
| US6751310B1 | System and method for prioritizing telephone call campaigns based on campaign productivity | Electricity | 41 | Expired |
| US6778660B2 | Customer interaction system | Electricity | 40 | Expired |
| US6587557B1 | System and method of distributing outbound telephony services over a computer network | Electricity | 33 | Expired |
| US7068642B1 | System and method of propagating exclusion records in a networked computer telephony integration system | Electricity | 18 | Expired |
| US6549769B1 | System and method for integrating text messaging to an outbound call system | Electricity | 15 | Expired |
| US6766011B1 | Method and apparatus for controlling a contact center | Electricity | 14 | Expired |
| US6708039B2 | System and method for integrating text messaging to an outboard call system | Electricity | 12 | Expired |
| US6925607B2 | Method for consolidation of multiple data sources | Electricity | 11 | Expired |
| US6754332B1 | Object oriented system and method for directing incoming telephone calls | Electricity | 10 | Expired |
| US6618477B1 | System and method for non-intrusively displaying information to a user in a telecommunications system | Electricity | 9 | Expired |
| US6748074B2 | System and method for purging a call list | Electricity | 6 | Expired |
| US6754236B1 | System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized | Electricity | 6 | Expired |
| US6760323B1 | System and method for providing audio communication over a computer network using differing communication formats | Electricity | 5 | Expired |
| US7688961B2 | Efficient multiplex conferencing engine | Electricity | 4 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.