System and method for non-intrusively displaying information to a user in a telecommunications system
US6618477B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 9, 1999 |
| Grant date | Sep 9, 2003 |
| Priority date | — |
| Expiry date | Feb 9, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/22
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for non-intrusively displaying telephone call information to a user is used with an existing telecommunications system. The system and method obtains telephone call information, such as automatic number identification (ANI) information, when a telephone call is placed to the telecommunications system. The system and method non-intrusively displays the telephone call information to a user or agent in the telecommunications system, for example, by displaying the ANI information in a title bar of an active window on the agent's workstation. In one example, the system and method uses scripts, such as a bind function script to load an external module, such as a dynamic link library (DLL), and bind a display function from the external module for use in displaying the telephone call information. A display information script obtains the telephone call (ANI) information and displays that information using the display function bound from the external module. The system preferably includes a scripting engine that calls or executes the bind function script and display information script, and an event processor that instructs the scripting engine to execute the appropriate s…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.