Agent status viewing system and method
US6651085B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 17, 2000 |
| Grant date | Nov 18, 2003 |
| Priority date | — |
| Expiry date | Apr 29, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/4536
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system for notifying and updating status of selected customer agent includes a customer computer, a computer network, and a customer contact processing computer. The customer contact processing computer is coupled to the customer computer by the computer network. The customer contact processing computer includes a storage unit to store a status indication for each agent. The customer contact processing computer is responsive to an input from the customer computer over the computer network, which corresponds to a selection of at least one of the agents by a customer computer. The customer contact processing computer transmits over the computer network the status indication for the selected agents from the storage unit to the customer computer. The customer contact processing computer updates the status indication transmitted to the customer computer for the agents from time to time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.