Outbound calling system in a contact center
US6707906B1 · kind B1 · utility
55Cited by
116References
21Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 13, 2000 |
| Grant date | Mar 16, 2004 |
| Priority date | — |
| Expiry date | Mar 13, 2020 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/909
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An integrated contact center capable of generating outbound calls in a plurality forms including at least one instant online communication form for instantly communicating with a customer when he is online. A priority scheme or communication forms is preset for each customer so that the contact center may try the outbound calls according to the scheme until one succeeds. The contact center detects whether the target customer is online or not before an online communication form is tried.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.