Method and system for initiating an outbound communication from a service provider responsive to a user activity with respect to a network resource
US6708215B1 · kind B1 · utility
59Cited by
23References
44Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 2, 2000 |
| Grant date | Mar 16, 2004 |
| Priority date | — |
| Expiry date | May 1, 2021 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99945
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of facilitating an outbound customer interaction involves monitoring user access activity, and automatically accumulating access data concerning such user access activity, with respect to a resource retrieved from one or more network locations (e.g., identified by URLs). The user access to the one or more network locations typically occurs via a user device coupled to a network to facilitate the access to the network locations. A trigger event is then detected based on the user access activity as reflected by the accumulated access data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.