Aspect Communications
🏢 View company profile →54Patents
0Active
54Granted
39Portfolio score
Filing activity: Jun 6, 1995 → Feb 1, 2005
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6449646B1 | Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanism | Electricity | 285 | Expired |
| US6704409B1 | Method and apparatus for processing real-time transactions and non-real-time transactions | Electricity | 234 | Expired |
| US6496580B1 | Method and apparatus for servicing queued requests | Electricity | 212 | Expired |
| US6744878B1 | Real-time transaction routing augmented with forecast data and agent schedules | Electricity | 208 | Expired |
| US6298356A | Methods and apparatus for enabling dynamic resource collaboration | Emerging Cross-Sectional Technologies | 204 | Expired |
| US6243092A | Transaction flow editing tool | Emerging Cross-Sectional Technologies | 145 | Expired |
| US6760745B1 | Web server replicated mini-filter | Electricity | 129 | Expired |
| US6225998A | Visual design of workflows for transaction processing | Emerging Cross-Sectional Technologies | 128 | Expired |
| US6731609B1 | Telephony system for conducting multimedia telephonic conferences over a packet-based network | Electricity | 121 | Expired |
| US7136475B1 | Call Management system with call control from user workstation computers | Electricity | 119 | Expired |
| US6883170B1 | Method and system to maintain a hierarchy of instantiated application objects and to enable recovery from an applications failure | Emerging Cross-Sectional Technologies | 109 | Expired |
| US6678718B1 | Method and apparatus for establishing connections | Electricity | 106 | Expired |
| US6094673A | Method and apparatus for generating agent scripts | Physics | 90 | Expired |
| US6889222B1 | Method and an apparatus for providing personalized service | Emerging Cross-Sectional Technologies | 86 | Expired |
| US6598078B1 | Method and apparatus for generating a record from a time-marked information stream | Electricity | 85 | Expired |
| US6256620A | Method and apparatus for monitoring information access | Emerging Cross-Sectional Technologies | 85 | Expired |
| US6584191B1 | Staffing-based percentage-allocation routing using real-time data | Electricity | 82 | Expired |
| US6545589B1 | Method and apparatus for managing telecommunications | Electricity | 77 | Expired |
| US6785379B1 | Call management system with call control form user workstation computers | Electricity | 74 | Expired |
| US6289333A | Methods and apparatus enabling dynamic resource collaboration when collaboration session host is distinct from resource host | Emerging Cross-Sectional Technologies | 74 | Expired |
| US6944677B1 | Common user profile server and method | Physics | 74 | Expired |
| US6453164B1 | Intelligent telephone control system which allows subscribers to remotely control a plurality of call handling utilities | Electricity | 67 | Expired |
| US7406515B1 | System and method for automated and customizable agent availability and task assignment management | Electricity | 64 | Expired |
| US6871212B2 | Method and apparatus for processing a telephone call | Electricity | 61 | Expired |
| US6708215B1 | Method and system for initiating an outbound communication from a service provider responsive to a user activity with respect to a network resource | Emerging Cross-Sectional Technologies | 59 | Expired |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.