Unscheduled event task processing system
US6721778B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 4, 1999 |
| Grant date | Apr 13, 2004 |
| Priority date | — |
| Expiry date | May 4, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A task processing system such as a telephony call center and telephony call center management system downloads and processes unscheduled events such as inbound and outbound call records, in real time. A real time event server such as a real time call record server receives unscheduled events such as call records from an external record source, and places them in a real time call record table. The outbound campaign manager requests call records, and processes the real time call records in the same manner as other call records. A method for processing such real time events includes scheduling an ordered list of tasks, and commencing processing. When an unexpected event occurs, a predetermined task is selected in response to the event. The predetermined task is then integrated into the ordered list of scheduled tasks and processed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.