Telephony intelligence in a data packet network
US6731626B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Nov 24, 1998 |
| Grant date | May 4, 2004 |
| Priority date | — |
| Expiry date | Nov 24, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.