Profit-based method of assigning calls in a transaction processing system
US6744879B1 · kind B1 · utility
17Cited by
8References
40Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Feb 2, 2000 |
| Grant date | Jun 1, 2004 |
| Priority date | — |
| Expiry date | Feb 2, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/72
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for processing calls in a transaction processing system using a plurality of transaction processing entities. The method includes the steps of determining an average profit generated by each entity of the plurality of entities for previously processed calls and assigning an entity of the plurality of entities with a highest relative profit to each new processed call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.