Hierarchical process management in an intelligent call processing system
US6763369B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 13, 2000 |
| Grant date | Jul 13, 2004 |
| Priority date | — |
| Expiry date | Jun 6, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13349
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A novel customer interaction center server, and a novel method of operating a customer interaction center server, are disclosed. In one embodiment, a network of nodes (each representing one or more subsystem processes) and dependency relationships (indicating which processes depend on what other processes) is used to start the server, and the processes are monitored. In some of these embodiments, a failure of a particular process in the set of target processes is detected and logged and/or handled by implementing a selective shutdown and restart of only a subset of the processes represented in the network, based on the dependency information therein.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.