Method for evaluating customer call center system designs
US6847711B2 · kind B2 · utility
54Cited by
4References
7Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 13, 2003 |
| Grant date | Jan 25, 2005 |
| Priority date | — |
| Expiry date | Feb 16, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5166
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.