Benjamin Knott
79Patents
22h-index
21Co-inventors
84Inventor score
Filing activity: Apr 8, 2002 → Jul 10, 2015
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7936861B2 | Announcement system and method of use | Emerging Cross-Sectional Technologies | 254 | Active |
| US8175253B2 | System and method for automated performance monitoring for a call servicing system | Electricity | 208 | Active |
| US8229102B2 | System and method for providing customer activities while in queue | Electricity | 197 | Active |
| US7027586B2 | Intelligently routing customer communications | Electricity | 139 | Expired |
| US7933399B2 | System and method for utilizing virtual agents in an interactive voice response application | Electricity | 103 | Active |
| US6697460B2 | Adaptive voice recognition menu method and system | Emerging Cross-Sectional Technologies | 72 | Expired |
| US6842504B2 | System and method for the automated analysis of performance data | Electricity | 57 | Expired |
| US6847711B2 | Method for evaluating customer call center system designs | Electricity | 54 | Expired |
| US6853722B2 | System and method for automating customer slamming and cramming complaints | Electricity | 53 | Expired |
| US7043435B2 | System and method for optimizing prompts for speech-enabled applications | Electricity | 42 | Expired |
| US7246062B2 | Method and system for voice recognition menu navigation with error prevention and recovery | Physics | 37 | Expired |
| US7450698B2 | System and method of utilizing a hybrid semantic model for speech recognition | Electricity | 35 | Active |
| US7242751B2 | System and method for speech recognition-enabled automatic call routing | Electricity | 31 | Expired |
| US7170992B2 | Method for evaluating customer call center system designs | Electricity | 30 | Expired |
| US7418093B2 | Method for evaluating customer call center system designs | Electricity | 27 | Active |
| US7627096B2 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Physics | 26 | Active |
| US7174011B2 | Telephone call center with method for providing customer with wait time updates | Electricity | 25 | Expired |
| US7724889B2 | System and method for utilizing confidence levels in automated call routing | Electricity | 25 | Active |
| US7751551B2 | System and method for speech-enabled call routing | Electricity | 25 | Active |
| US7636432B2 | System and method of determining call treatment of repeat calls | Electricity | 24 | Active |
| US7272222B2 | System and method for processing complaints | Electricity | 22 | Expired |
| US7249321B2 | System and method for selection of a voice user interface dialogue | Emerging Cross-Sectional Technologies | 22 | Expired |
| US7623632B2 | Method, system and software for implementing an automated call routing application in a speech enabled call center environment | Electricity | 21 | Active |
| US8401851B2 | System and method for targeted tuning of a speech recognition system | Physics | 20 | Active |
| US7512545B2 | Method, software and system for developing interactive call center agent personas | Physics | 20 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.