System and method for measuring and managing performance in an information technology organization
US6968312B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 3, 2000 |
| Grant date | Nov 22, 2005 |
| Priority date | — |
| Expiry date | Sep 30, 2021 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0639
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An IT measurement system is aligned with the IT organization's business goals by examining the IT organization's current state-of-affairs with respect to measurement and analyzing how it maps to a proposed measurement model. To ensure the viability of the proposed measurement model, the IT organization and measurement processes it employs are structured to naturally support the collection, analysis, reporting, and use of the measurements in the proposed model. The measurement model and associated techniques work from a top-down approach, starting with the goals of the organization, identifying appropriate behaviors and finally associating measures that will empirically demonstrate achievement of the behaviors. In addition, algorithms for prioritization are executed to ensure that the best fitting measures are selected in the final measurement model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.