Arrangement for resource and work-item selection
US7035808B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 20, 1999 |
| Grant date | Apr 25, 2006 |
| Priority date | — |
| Expiry date | Oct 20, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5233
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A workflow system (FIG. 1) employs a selection engine (114) that attempts to match work items (100) with resources (104) in such a way that it brings the most value to all of the stakeholders in the workflow. Under resource or work-item surplus conditions (FIG. 4 or 5), the selection engine determines either those available resources that possess skills needed by an available work item or those available work items that need skills possessed by an available resource, for each determined resource determines both a business value (RSBV) of having that resource service the work item and either a value (RTV) to that resource of servicing the work item or a value (WTV) to that work item of being serviced by the resource, and then selects the resource that has a best combined value of the business value and the value to the resource or work item.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.