Method for forecasting and managing multimedia contracts
US7085728B2 · kind B2 · utility
12Cited by
11References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 31, 2001 |
| Grant date | Aug 1, 2006 |
| Priority date | — |
| Expiry date | Jul 31, 2021 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0202
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, the total contacts to handle is determined for each period and the staffing requirements are calculated therefrom.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.