Techniques for load distribution processing for call centers and other processing systems
US7117244B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2002 |
| Grant date | Oct 3, 2006 |
| Priority date | — |
| Expiry date | Dec 21, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/505
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system of networked computers is disclosed having a number of servers and a number of clients. The clients are each provided with access to server selector service and the servers are each provided with access to a server reporter service. The server selector service is operable to obtain server processing load information from the server reporter service. The server selector service is responsive to a client activation request for a software task designated for server execution to select two or more servers to interrogate for server processing load information and designate one of the servers to execute the software task based on the server processing load information obtained by this interrogation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.