System and method for allocating contact resources to contact resource users
US7139389B2 · kind B2 · utility
2Cited by
13References
36Claims
0Family size
Inventor
Key dates
| Filing date | Aug 6, 2002 |
| Grant date | Nov 21, 2006 |
| Priority date | — |
| Expiry date | Apr 9, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/51
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for allocating contact resources provides a platform for communicating contact resource availability from contract resource sources to contact resource users and for procurement of the available contact resources by contact resource users. Procurement of contact resources is supported by quality control that trains, certifies and monitors contact agents to provide assurance to contact resource users of a defined standard of contact quality. Routing of contacts is coordinated through physical medium to support a schedule of procured resources. Speech-to-text resources aid contact communications and quality.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.