Daniel Duncan
22Patents
9h-index
7Co-inventors
68Inventor score
Filing activity: Mar 22, 1996 → Aug 12, 2021
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6859529B2 | Method and system for self-service scheduling of inbound inquiries | Electricity | 335 | Expired |
| US6956941B1 | Method and system for scheduling inbound inquiries | Electricity | 259 | Expired |
| US5802161A | Method and system for optimized scheduling | Electricity | 48 | Expired |
| US7142662B2 | Method and system for distributing outbound telephone calls | Human Necessities | 42 | Expired |
| US7054434B2 | System and method for common account based routing of contact records | Electricity | 31 | Expired |
| US7103173B2 | System and method for preemptive goals based routing of contact records | Electricity | 30 | Expired |
| US7715546B2 | System and method for updating contact records | Electricity | 25 | Active |
| US7502460B2 | Method and system for distributing outbound telephone calls | Electricity | 18 | Active |
| US9143506B2 | Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information | Physics | 9 | Active |
| US8914645B2 | Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information | Electricity | 8 | Active |
| US7158629B2 | System and method for preemptive goals based routing of contact records | Electricity | 6 | Active |
| US8572398B1 | Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information | Electricity | 5 | Active |
| US9894205B1 | Measuring contact center agent effectiveness using a predictive model | Electricity | 5 | Active |
| US7239692B2 | Method and system for distributing outbound telephone calls | Human Necessities | 5 | Active |
| USRE44979E1 | System and method for common account based routing of contact records | General | 3 | Active |
| US8175258B2 | System and method for common account based routing of contact records | Electricity | 3 | Active |
| USRE46467E1 | Method and system for distributing outbound telephone calls | General | 3 | Active |
| US7139389B2 | System and method for allocating contact resources to contact resource users | Electricity | 2 | Expired |
| US9251514B2 | Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information | Electricity | 1 | Active |
| USRE46478E1 | System and method for preemptive goals based routing of contact records | General | 1 | Active |
| US12182840B2 | System and method of matching a seller of a vehicle to a buyer of a vehicle | Physics | 0 | Active |
| USRE46420E1 | Method and system for distributing outbound telephone calls | General | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.