Method and system for distributing outbound telephone calls
US7142662B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 9, 2001 |
| Grant date | Nov 28, 2006 |
| Priority date | — |
| Expiry date | Mar 25, 2023 |
Classification
- Technology area (CPC A)Human Necessities
- CPC primaryA01M1/106
- WIPO fieldOther special machines
- WIPO sectorMechanical engineering
Abstract
A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module including pools and queues. The distribution module places the call records into the pools and transfers less than all of the call records to the queues to allow for calling by the dialing devices at peak efficiency. The distribution module transfers the queues to the dialing devices so that the dialing device can place telephone calls. The distribution module monitors the queues to determine when to send additional call records to the queues. In addition, distribution module monitors the results of the call records and updates the call records in the pools so that call records with unsuccessful outcomes can be safely called again later in the day.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.