Patent · US Expired

Telephone call center with method for providing customer with wait time updates

US7174011B2 · kind B2 · utility

25Cited by

7References

20Claims

0Family size

Inventors

Philip Kortum · Austin, US
Benjamin Knott · Beavercreek, US
Randolph G. Bias · Austin, US
Robert R. Bushey · Cedar Park, US

Key dates

Filing date	Jul 11, 2003
Grant date	Feb 6, 2007
Priority date	—
Expiry date	Jan 4, 2025

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5238
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method and system for use with a customer call center that processes telephone calls. If the customer is placed on hold at anytime during the call, the customer is provided with an audio indication that notifies the customer of expected duration of the wait time and the progress of the task that resulted in the wait.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.