Method and system for providing performance statistics to agents
US7203655B2 · kind B2 · utility
49Cited by
19References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 15, 2001 |
| Grant date | Apr 10, 2007 |
| Priority date | — |
| Expiry date | Mar 5, 2023 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06398
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by collecting and calculating statistical parameters that characterize the performance of agents, providing periodic updates to the performance data, and providing access to the performance data to the agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.