Apparatus and method for collecting and displaying information in a workflow system
US7221377B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 24, 2000 |
| Grant date | May 22, 2007 |
| Priority date | — |
| Expiry date | Apr 24, 2020 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.