Non-blocking expandable call center architecture
US7230927B1 · kind B1 · utility
7Cited by
147References
11Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 7, 1999 |
| Grant date | Jun 12, 2007 |
| Priority date | — |
| Expiry date | Dec 7, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/1205
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An improved call center architecture includes a switch which communicates with agents either over a broadband network or through a conventional legacy PBX. The hybrid configuration also includes N+1 fault tolerance and the ability to linearly expand the capacity of the system by simply adding new switching chassis.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.