ASPECT SOFTWARE, INC.
🏢 View company profile →98Patents
79Active
98Granted
50Portfolio score
Filing activity: Sep 28, 1998 → Jun 8, 2017 · 58 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7080321B2 | Dynamic help option for internet customers | Physics | 60 | Expired |
| US7681127B2 | Dynamic localization for documents using language setting | Physics | 39 | Active |
| US7046789B1 | TracM-task and resource automation for call center management | Electricity | 37 | Expired |
| US7739325B1 | Apparatus and method for extensible real-time workflows | Physics | 30 | Expired |
| US7761323B2 | Method and system for scheduling a customer service callback | Physics | 27 | Active |
| US6981256B2 | Methods and apparatus for enabling dynamic resource collaboration | Emerging Cross-Sectional Technologies | 26 | Expired |
| US8351593B2 | Emergency recording during VoIP session | Electricity | 17 | Active |
| US9214001B2 | Automatic contact center agent assistant | Electricity | 17 | Active |
| US8520831B2 | Method of unifying control of contact center system | Electricity | 17 | Active |
| US7324528B2 | Remote access, emulation, and control of office equipment | Electricity | 16 | Expired |
| US9883037B1 | Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents | Electricity | 15 | Active |
| US7302051B1 | System and method for providing an automatic telephone call back from information provided at a data terminal | Electricity | 14 | Expired |
| US7739329B2 | Web assistant | Electricity | 14 | Expired |
| US7975009B2 | Instant message contact router | Electricity | 11 | Active |
| US8199899B2 | Call management system with call control from user workstation computers | Electricity | 10 | Active |
| US8180043B2 | Method and apparatus for customer key routing | Electricity | 9 | Active |
| US8402070B2 | Training, certifying, assigning and collaborating agents among multiple users | Physics | 8 | Active |
| US9172803B2 | System and method for integrating runtime usage statistics with developing environment | Electricity | 8 | Active |
| US7688804B2 | Method of providing fault tolerance in a SIP based contact handling environment | Electricity | 7 | Active |
| US8634537B2 | Method of routing calls from a contact center | Electricity | 7 | Active |
| US7230927B1 | Non-blocking expandable call center architecture | Electricity | 7 | Expired |
| US8073130B2 | Customer automated response system | Electricity | 7 | Active |
| US8312146B2 | Methods and apparatus for enabling dynamic resource collaboration | Emerging Cross-Sectional Technologies | 6 | Active |
| US7813489B2 | System and method for minimizing queue callback faults | Electricity | 6 | Active |
| US7773740B2 | Agent registration and bidding system | Electricity | 6 | Expired |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.