Virtual interaction queuing using internet protocols
US7245711B2 · kind B2 · utility
56Cited by
6References
30Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jun 24, 2002 |
| Grant date | Jul 17, 2007 |
| Priority date | — |
| Expiry date | Mar 7, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks are disclosed. The method includes queuing the call in a queue associated with a call center, obtaining a messaging preference of the caller, disconnecting the call, generating at least one IP-based message for the caller according to the caller's messaging preference, and transmitting the at least one IP-based message to the caller over an IP network, so as to begin a virtual interaction between the caller and the call center after the call is disconnected.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.