System and method for recording incoming calls on demand in a transaction processing system
US7274685B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Nov 27, 2002 |
| Grant date | Sep 25, 2007 |
| Priority date | — |
| Expiry date | Nov 6, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42221
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A recording system for recording calls between callers and agents of a transaction processing system includes an Internet Protocol (IP) gateway, an interface configured to operatively couple the IP gateway to the transaction processing system, a communication network operatively coupled to the IP gateway, where the IP gateway is configured to convert a call received from the transaction processing system into IP protocol data, and provide the IP protocol data to the communication network. Also included is a memory storage system operatively coupled to the processor and configured to store the IP protocol data, a processor operatively coupled to the communication network and configured to receive the IP protocol data, and a switch controlled by the agent and settable between a record-on mode and record-off mode such that the recording system records the call if the switch is set to the record-on mode and does not record the call if the switch is set to the record-off mode. The recording system can also playback various recorded messages, and play music while a call is on hold.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.