Method and system for providing technical support relating to an imaging cartridge
US7369782B2 · kind B2 · utility
9Cited by
22References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 14, 2004 |
| Grant date | May 6, 2008 |
| Priority date | — |
| Expiry date | Jun 17, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03G2221/1823
- WIPO fieldOptics
- WIPO sectorInstruments
Abstract
A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining an action to be taken based on the analysis of the diagnostic code.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.