Session to track actual e-mail handling time
US7373387B2 · kind B2 · utility
2Cited by
8References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 26, 2004 |
| Grant date | May 13, 2008 |
| Priority date | — |
| Expiry date | Jun 11, 2026 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/107
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for measuring a time of considering an e-mail message received by an agent of an automatic contact distribution system. The method includes the steps of detecting each opening and closing of the e-mail received by the agent, measuring an elapsed time between each detected opening and closing of the e-mail and summing the measured elapsed times between the openings and closings of the e-mail to provide a cumulative total time for preparing the response to the e-mail.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.