Apparatus and method of maintaining and improving agent performance
US7386467B2 · kind B2 · utility
23Cited by
36References
37Claims
0Family size
Assignee
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Key dates
| Filing date | Aug 28, 2001 |
| Grant date | Jun 10, 2008 |
| Priority date | — |
| Expiry date | Dec 12, 2024 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/18
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for maintaining and improving a performance level of an agent performing a plurality of tasks. The method includes the steps of providing a performance threshold for each task of the plurality of tasks, measuring a performance parameter of the agent in completing each of the plurality of tasks and training the agent when the measured performance parameter of the agent in performing a task exceeds the respective performance threshold of the task for each task of the plurality of tasks.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.