System and method for analysing communications streams
US7587041B2 · kind B2 · utility
79Cited by
149References
37Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 1, 2006 |
| Grant date | Sep 8, 2009 |
| Priority date | — |
| Expiry date | Dec 1, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/1058
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a graphical user interface operative to display information corresponding to a communication of the contact center, the graphical user interface being configured to display the information such that different portions of the communication are visually distinguished from each other.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.