System, method and software for transitioning between speech-enabled applications using action-object matrices
US7620159B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 12, 2004 |
| Grant date | Nov 17, 2009 |
| Priority date | — |
| Expiry date | Mar 23, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.